Process Excellence

Sustainable Work & Work Processes

The port is committed to maintaining and advancing sustainable work processes.  To facilitate this, we are investing in our people and our processes.  Whether it is through the use of Lean, Six Sigma, or ISO 9001, we are identifying our customers’ needs and designing processes which support them.  This is a journey which depends on embracing our core values and working together with our external partners to succeed.

Building & Maintaining Organizational Knowledge

Every great organization realizes that its people are its greatest asset.  We have several years of collective experience running marine terminals, analyzing and reporting financials, responding to marine incidents and a myriad of other functional skills.  As these processes get recorded, we must ensure they are accurate, captured in a format that allows easy recall and are continuously updated to reflect best practices.

Culture of Continual Improvement

The processes that we use today may not be the same ones that achieve results tomorrow.  The port recognizes that change is inevitable and we believe that smart change is a business necessity.  We know that smart change has to be managed.  We are continually evaluating how we perform our activities and looking for how equipment, processes or systems can be adapted to meet current and anticipated needs.

Formalizing our Way Ahead

Within our Innovation division, we have created a Process Excellence group.  This group is responsible to assist the rest of organization in documenting work processes; improving our processes; and teaching process improvement skills.  The creation of this group helps ensure that our process excellence journey continues to remain integrated into all that we do.