Tax Incentives Help

Tax Application Questions

Regarding the Barge & Rail Usage Tax Credit and the International Trade Facility Tax Credit, please contact the Tax Credit Unit: (804) 786-2992

Regarding the Port Volume Increase Tax Credit, please contact the Virginia Port Authority toll free: (855) 771-3990

Technical Questions

For technical questions or issues concerning the use of this verification tool please send an email to  Please include “Tax Incentives” in the subject line of your email. In the body of the email, describe the issue you are having and include the exact step of the process you were on when problems occurred.

You can also call (757) 391-6235 between the hours of 7 am and 5 pm EST Monday through Friday.

Helpdesk closed on New Year’s Day, Martin Luther King, Jr.’s Birthday, Washington’s Birthday and Memorial Day )


Privacy: Though private personal information may be required in the Port Volume Increase Tax Credit Application, we cannot collect confidential tax information via the internet or e-mail due to the lack of a secure server.By collecting this data via the internet or e-mail, we are subject to the requirements for administering information systems as established in the Virginia Privacy Protection Act, Chapter 26 of Title 2.1 of the Code of Virginia and our servers do not presently meet those requirements Therefore, please do not provide confidential tax information to the VPA through the VPA website or via a VPA employee e-mail accounts. We cannot safeguard the private personal information you might otherwise submit at the present time. Please submit any private personal information in your Port Volume Increase Tax Credit Application by regular mail, an independant secure courier service or the fax number provided in the Port Volume Increase Tax Credit application. Thank you.