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We are dedicated to helping our customers succeed in their businesses. Have a question or need some help? Talk to us; our customer service team members are here to help you. Please call or email us. Our customer service team looks forward to helping you. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible.

For all service inquiries:  Call 757.440.7160
Email: POVCustomerService@vit.org

To submit a damage or service claim or invoice dispute or inquire about an existing issue, please click here.

For breakbulk quote requests: http://www.portofvirginia.com/tools/rate-information/

For instructions on how to pay VACIS exams at The Port of Virginia, please follow this link: VACIS Exam Payment Instructions

TITLENAMEPHONEEMAIL
Director, Customer ServiceJohn Jackson757.391.6101jjackson@vit.org
Customer Service SupervisorLinda Press757.391.6105lpress@vit.org
Manager, Sales System and SupportKiym Ward757.391.6102kward@vit.org
Customer Service RepresentativeStacey Sipple757.440.7160ssipple@vit.org
Customer Service RepresentativeJulie Boughey757.440.7160jboughey@vit.org
Customer Service RepresentativeCynthia Waters757.440.7160cwaters@vit.org
Customer Experience / CRM Platform SpecialistBevan Calo757.821.7490bcalo@portofvirginia.com