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I am interested in - Select -
Customer Resources
Trucking Resources
Careers
Operations
Economic Development
Government Affairs
Community Involvement

Support

We are dedicated to helping our customers succeed in their businesses. Have a question or need some help? Talk to us; our customer service team members are here to help you. Please call or email us. Our customer service team looks forward to helping you. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible.

For all service inquiries:  Call 757.440.7160 (Monday to Friday, 7:00 a.m. – 5:30 p.m.)
Email: POVCustomerService@vit.org

To submit a damage or service claim or invoice dispute or inquire about an existing issue, please click here.

For breakbulk quote requests: https://wp.portofvirginia.com/tools/rate-information/

For instructions on how to pay VACIS exams at The Port of Virginia, please follow this link: VACIS Exam Payment Instructions

For container tracking/tracing 24/7, visit PRO-PASS to register (free).

Additional Support Links

Contact Finder

Use our contact finder to list Port of Virginia contacts by department so you can identity the right person to help you with your questions.

Customer Service
Customer Service
Sales (Cargo, Carrier and Break-Bulk)
Government Affairs
Human Resources
Economic Development
Administrative Services and Compliance
Corporate Communications
Finance